Business Development Representative

Summary: Business Development Center Representatives are responsible for lead generation activities in support of the company’s sales and service goals. Experience in either a Call Center, Customer Service or an Automobile Business Development Center environment is required. You’ll be responsible for answering inbound calls, working Internet leads and setting appointments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales or service appointments.
• Log ALL customer comments into CRM system.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Purify and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule an appointment.
• Notify necessary departments to inform of appointments set.
• Forward ANY customers concerns to the correct department Manager and follow-up.

Job Requirements

• Pleasant and engaging phone person
• Dealership experience preferred
• Call Center experience a plus
• Strong phone and written customer communication skills
• Proven track record
• Strong record of positive Customer Satisfaction results
• Team-oriented
• Submit to and successfully complete background check and pre-employment drug test
• Valid driver’s license with good driving record

Location:

• Baker Motor Company
  Business Development Center
  1621 Savannah Highway, Charleston, SC

Position:

• Business Development Representative

Job Type:

• Full-time

Pay:

• Competitive Salary
• Plus Supplemental Commission Pay

Paid Training:

• Yes

Schedule:

• Monday to Friday
• Weekends
• Typical Shift: 8AM-7PM

Work Remotely:

• No

Management:

• Team Lead

This Company Describes Its Culture as:

• Detail-oriented —
  quality and precision-focused
• Outcome-oriented —
  results-focused with strong performance culture
• Team-oriented —
  cooperative and collaborative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• a state of the art gym on site

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Experience:

• Multi-line phone systems: 1 year (Preferred)